Highlights:

• Warm care for new staff in a friendly environment

• On-the-job training will be provided

• 5-day work + Flexible working hours + Full benefit

Requirements:

• Working experience in the Customer Service/ Hotline services industry 

• Good spoken & written English and Chinese (Cantonese and Mandarin)

• Knowledge of Japanese/ Korean is preferred

• Proficiency in MS Office applications

• Result-oriented, customer-centric and flexible in accepting assignments

Duties:

• Report to the Line Manager

• Provide technical support services to clients with KPI

• Respond to clients' enquiries by phone call and email with committed SLA

• Coordinate and arrange engineer to perform on-site service following SLA (Service Level Agreement)

• Handle hardware RMA (Return Merchandise Authorization) with manufacturer /distributor

• Liaise with suppliers, vendors or sub-contractors for the right resources and best pricing across Asia Pacific, prepare the budget for client approval

• Field technical support for troubleshooting (level 1)

• Prepare document for preventative maintenance with equipment

• Fault finding and break/fix of presentation systems consisting of extenders, and microphones for local presentation

• Content uploading for digital signage system at client site

• Complete paperwork for each job ensuring comprehensive reports on work completed

• Communicate identified faults to clients

• Perform other ad-hoc duties as assigned

   

To apply, please email your full CV with your last and expected salary in WORD format to joey@haystar.com.hk

(Data collected will be used for recruitment purposes only)