We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details please read our Cookie Policy

Job Search

Category:

Area:

Salary:

Keywords:

2023-01-26
C1JC714

Helpdesk Support Engineer TRAINEE (中區/ 5-day work)

Details

 

Highlights:

  • Warm care for new staff in a friendly environment

  • On-the-job training will be provided

  • 5-day work + Flexible working hours + Full benefit

Requirements:

  • Working experience in the Customer Service/ Hotline services industry 

  • Good spoken & written English and Chinese (Cantonese and Mandarin)

  • Knowledge of Japanese/ Korean is preferred

  • Proficiency in MS Office applications

  • Result-oriented, customer-centric and flexible in accepting assignments

Duties:

  • Report to the Line Manager

  • Provide technical support services to clients with KPI

  • Respond to clients' enquiries by phone call and email with committed SLA

  • Coordinate and arrange engineer to perform on-site service following SLA (Service Level Agreement)

  • Handle hardware RMA (Return Merchandise Authorization) with manufacturer /distributor

  • Liaise with suppliers, vendors or sub-contractors for the right resources and best pricing across Asia Pacific, prepare the budget for client approval

  • Field technical support for troubleshooting (level 1)

  • Prepare document for preventative maintenance with equipment

  • Fault finding and break/fix of presentation systems consisting of extenders, and microphones for local presentation

  • Content uploading for digital signage system at client site

  • Complete paperwork for each job ensuring comprehensive reports on work completed

  • Communicate identified faults to clients

  • Perform other ad-hoc duties as assigned

     

To apply, please email your full CV with your last and expected salary in WORD format to joey@haystar.com.hk

(Data collected will be used for recruitment purposes only)